Terms of Service

HoloNeos Policy Pack (Standard & Premium)

Effective date: January 23, 2026

Service provider / Contracting Entity (invoices issued by): Ak Investment Trade Global Europe, S.L. (Spain) ("Ak ITG", "we", "us")

HoloNeos: the service ("HoloNeos", "Service")

Customer/Account owner/User: ("you", "your")

Contact: support@holoneos.com | Carretera del Polígono, 1, Taboadela, Ourense, 32690, Spain

About HoloNeos (Plain-language summary):

HoloNeos is an AI co-worker for email writing, meeting preparation, research, document polishing, planning, and web browsing. Intelligence is designed to be simple—answers are straightforward. Always review AI outputs before using them.

These Terms of Service ("Terms") govern your access to and use of HoloNeos (the "Service"). By creating an account, accessing, or using HoloNeos, you agree to these Terms and to the policies in this Policy Pack (including the Acceptable Use Policy and Privacy Notice). If you do not agree, do not use the Service.

Provider. The Service is provided by Ak Investment Trade Global Europe, S.L. (Spain) ("Ak ITG", "we", "us"). HoloNeos is the Service. Depending on your subscription, invoices are issued by Ak ITG or its authorized billing entity as shown on your invoice.

Eligibility; minors. HoloNeos is intended for adult users. Minors are not authorized to open accounts or be granted direct access by an account owner. If HoloNeos is used in contexts where minors may be present (e.g., shared devices or supervised learning), an adult must provide consent and maintain active supervision, and the minor must not have independent access credentials.

Account owner responsibilities. The account owner is responsible for (a) maintaining the confidentiality of login credentials; (b) ensuring that any authorized users under the account comply with these Terms and policies; and (c) all activity that occurs under the account.

Permitted use; license. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable right to access and use the Service for your internal business and/or personal purposes. You must comply with all applicable laws and the Acceptable Use Policy.

AI outputs; human review. The Service may generate content that can be incorrect, incomplete, or inappropriate. You are responsible for reviewing and verifying outputs before using, sending, publishing, or relying on them. You should not treat outputs as professional advice (legal, medical, financial, etc.).

Service changes; availability. We may modify, update, or discontinue features of the Service from time to time. We aim for high availability but do not guarantee uninterrupted access. Planned maintenance or outages may occur.

Fees; taxes. Subscription fees, billing cadence, and taxes are described in the Billing & Payments section of this Policy Pack and in the plan description shown in‑app at the time of purchase, which forms part of these Terms.

Termination. We may suspend or terminate access if you materially breach these Terms, the Acceptable Use Policy, or applicable law, or if required to protect the Service, other users, or third parties. You may stop using the Service at any time and cancel your subscription per the Cancellation Policy.

Disclaimers. The Service is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Limitation of liability. To the fullest extent permitted by law, Ak ITG will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to Ak ITG for the Service in the three (3) months preceding the event giving rise to the claim (or €100 if greater), unless applicable law requires otherwise.

Governing law. Unless mandatory consumer law in your jurisdiction provides otherwise, these Terms are governed by the laws of Spain, and courts in Spain will have exclusive jurisdiction.

These Terms apply together with the rest of this Policy Pack. In case of conflict, these Terms control for contractual matters, and mandatory law controls where applicable.

1) Subscription Plans & Pricing

HoloNeos offers two subscription plans:

Standard Plan — €69 / month
Premium Plan — €89 / month

Plan features, usage limits, and add-ons are described on the HoloNeos pricing page and/or inside the app. If there is any conflict, the plan description shown in-app at the time of purchase controls.

2) Billing & Payments

Subscriptions are billed in advance on a recurring basis (monthly unless otherwise specified).
You authorize HoloNeos (or our payment processor) to charge your payment method for subscription fees, applicable taxes, and any approved add-ons.
If a payment fails, we may retry the charge. Continued failure may result in suspension, restricted access, or downgrade until payment is resolved.

3) Renewals

Your subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date.
Renewal timing is based on your original subscription start date.

4) Upgrades, Downgrades, and Plan Changes

Upgrade (Standard → Premium): typically takes effect immediately unless otherwise stated. Billing may be prorated depending on the payment system configuration.
Downgrade (Premium → Standard): typically takes effect at the next renewal unless otherwise stated.
If a plan change impacts usage limits, your account may be restricted to the new plan limits once the change takes effect.

5) Cancellation Policy

You can cancel anytime through your account settings or by contacting support.
Cancellation stops future renewals. You will retain access until the end of the current paid period unless otherwise specified.

6) Refund Policy

Unless required by local law:

Subscription fees are non-refundable once charged.
If you cancel mid-cycle, you typically keep access until the end of the billing period, but no partial refunds are provided.
If a refund is required by law (for example, consumer protections in your jurisdiction), we will comply with those requirements.

7) Acceptable Use Policy

HoloNeos may be used for both business and private purposes. You agree to use the Service responsibly and in compliance with these policies.

You agree not to use HoloNeos to:

Violate laws or regulations
Infringe intellectual property rights
Upload or distribute malware or harmful code, or attempt unauthorized access
Harass, abuse, or harm individuals or groups
Collect, store, or process sensitive data without appropriate consent and safeguards
Generate, request, or distribute prohibited content (including illegal content)

We may suspend or terminate accounts for violations.

8) Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity that occurs under your account.
Notify us promptly if you suspect unauthorized access.

9) Data, Privacy, and Security (Summary)

HoloNeos processes data to provide and improve the service.
We may collect account information and technical/usage information (for example, device/browser details and usage logs).
If you upload content, you retain ownership of your content. You grant HoloNeos the rights needed to host, process, and display it solely to deliver and improve the service.
Full details are governed by our Privacy Policy and any applicable Data Processing Addendum (DPA) if offered/required.

10) AI / Generated Output Disclaimer

Outputs generated by the system may be inaccurate, incomplete, or unsuitable for your specific situation.
You are responsible for reviewing and verifying outputs before relying on them for decisions.
HoloNeos is not liable for actions taken based solely on generated output, to the maximum extent permitted by law.

11) Service Availability & Changes

We aim for reliable uptime, but the service may be unavailable due to maintenance, updates, outages, or factors outside our control.
We may modify features, limits, or interfaces over time. Where feasible, we will communicate material changes.

12) Intellectual Property

The HoloNeos Service, including its software, design, and branding, is owned by Ak ITG (or its licensors) and is protected by applicable laws.
You may not copy, modify, reverse engineer, or redistribute the service except where allowed by law.

13) Children's Privacy

HoloNeos is intended for adults. Minors are not authorized to open accounts or to be granted direct access by an account owner. If an account owner enables use in a setting where minors may be present, the account owner is responsible for obtaining adult consent and providing appropriate supervision. We do not knowingly allow accounts for minors, and we may suspend or terminate accounts that violate this section.

14) Changes to These Policies

We may update these policies from time to time.
We will post the updated version with a revised effective date.
For material changes, we will provide notice by email at least 30 days in advance when feasible.

15) Suspension & Termination

We may suspend or terminate your access if:

you violate these policies,
your payment is overdue for an extended period,
or we are required to do so for legal or security reasons.

Upon termination, your right to use the service ends immediately. Data retention and deletion follow our Privacy Policy and applicable law.

16) Limitation of Liability

To the maximum extent permitted by law:

HoloNeos is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill.
HoloNeos's total liability for any claim is limited to the amount you paid to HoloNeos in the 3 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17) Governing Law & Venue

This Policy Pack is governed by the laws of Spain, without regard to conflict-of-law principles.

Any disputes arising out of or relating to this Policy Pack or the HoloNeos services will be submitted to the competent courts of Ourense, Spain.

Consumer rights: If you are a consumer (not purchasing for business purposes), nothing in this section limits any mandatory rights or protections you may have under the laws of your country of residence.